Terms & Conditions
Payments Accepted.
We accept Paypal, Sezzle, and Stripe as well as all major credit cards.
Shipping Method.
We utilize USPS (United States Postal Service) Priority Mail.
The shipping time frame is 1-5 business days. Once your package is turned over to USPS we are not responsible for any lost, damaged, or stolen packages.
Processing Time
Standard processing times begins once you receive your order confirmation email. Processing time is between 1-5 business days for bundles, lace, and hair accessories. The processing time for custom service and made- to orders is 7-14 business days. Business days do not include weekends or holidays. Processing time is extended to 15 business days for all pre-order/unit construction/custom unit services. For customers shipping bundles in for unit construction, processing begins once the hair is received. Once the processing period is over, your shipping label will be created and you will receive an Order Fulfillment email.
PLEASE DO NOT MAKE HAIR APPOINTMENTS UNTIL YOU RECEIVE A TRACKING NUMBER, we are not responsible for appointments missed.
For Custom Wigs and Made to Order wigs, the processing time is 7-14 business days. The processing time will not begin until after we have received your measurements and or hair. Orders are fulfilled in the order in which they are received.
During sales processing times can be extended up to 25 business days.
Refund policy
If there has been an error on the part of Radiantly Raw Tresses, we will provide a refund or exchange on all hair extensions that have not been opened, worn, or tampered with. You must contact us within 7 days of receiving the hair. To be eligible, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. Unfortunately, we do not offer a refund on opened or used products or extensions.
Outside of this, all sales are final, and there are no refunds.
Exchanges
All exchanges must occur within 7 days of you receiving the hair. No exceptions. Do not remove the zip ties from the hair. If zip ties are removed, all exchanges will be void and not accepted.
To be eligible for an exchange or refund, your item must be unused and in the same condition that you received it.
Coloring, chemical alterations, or any modifications will make all guarantees null and void. We cannot accept back any hair that has been installed, colored, washed, brushed, bleached, dyed, combed, or cut. The hair must also be in the original packaging with the lace still attached, uncut.
Email your exchange request, and we will send instructions on where to return the hair. The hair must be returned in the original packaging, in resell able condition, with a copy of your written exchange request.
You are responsible for any exchange shipping fees unless Radiantly Raw Tresses was at fault.
All items purchased on sale are final sale and will not be refunded or exchanged.
Please do not hesitate to contact us with any questions or concerns at customercare@radiantlyrawtresses.com.
Contact Information
Please be sure to email us if you have any questions or concerns at Customecare@radiantlyrawtresses.com.