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Frequently Asked Questions

What is raw hair?

Raw hair is hair that hasn’t been chemically processed at all. With Raw hair it is not permed or steamed; the cuticles are attached and aligned like real hair to prevent tangling shedding. All of these things make Raw hair of the highest quality possible. There are no grades or marketing gimmicks that other companies use. Raw hair naturally only comes in Straight, Wavy, and Curly textures.

What is virgin hair?

This hair has undergone a gentle steaming process to create textures such as Deep Wave, Kinky Curly, and Deep Curly. This hair can be washed and the texture will come right back. All of our hair can color treated however we strongly suggest going to a professional so as not to damage your investment. If you insist on using any chemicals, please do your due diligence and research.

How long will my hair last?

With proper care, your extensions can last 3-5 years.

Does this hair shed?

All hair naturally sheds, however, we pride ourselves in having superior wefts to reduce shedding. If you cut your wefts you will experience shedding.

All of our hair can color treated however we strongly suggest going to a professional as to not damage your investment. If however, you insist on using any chemicals, please do your due diligence and research.

How do I wash the hair?

When washing your extensions never rub the hair against itself! To shampoo use, a gentle clarifying shampoo, in your hands create a lather and rub the shampoo on the hair in a downwards motion. Do not apply heavy oils to hair, as they may cause build-up and weigh down your hair.

How much hair will you need?

Anything over 18 inches you would need 3 bundles,  the longer the hair the shorter the wefts.

Approximately how much hair is in each bundle?

3.5-3.8 oz

What shipping method do you use?

We ship through USPS Priority mail. All packages require signature confirmation.

How long is the processing time?

Processing time is between 1-5 business days for bundles, lace, and hair accessories. The processing time for custom service and made- to orders is 7-14 business days. Business days do not include weekends or holidays. Processing time is extended to 15 business days for all pre-order/unit construction/custom unit services. For customers shipping bundles in for unit construction, processing begins once the hair is received. 

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